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It’s the end of a long day at work and you make your way to your car, parked in your company underground parking lot. You get back to your car to find out that someone has reversed into the back of your car and left a lot of damage. Immediately you see bright red and a million angry thoughts cross your mind, including the most horrible of curses befalling the driver who did this to your car – like a thousand scorpions infesting their armpits.

What to do if another driver strikes your parked car

Collect information from the other driver

The first piece of advice is to stay calm. Road rage incidents can escalate quickly. The other driver likely did not mean to hit your car and is as freaked out as you. If the driver waited for you to arrive, you need to calmly collect their information:

  • Name
  • Address
  • Contact Number
  • Explanation of accident – write detailed notes because most people’s memories are unreliable
  • Insurance company details

If they left you a note, or worse, escape the scene as a Hit-and-Run driver, you have to search for evidence, like a modern day Sherlock Holmes.

Check for witnesses

Whether the offending driver stuck around, left a note, or has illegally left the scene (Hit-and-Run), check for witnesses. Odds are good that someone saw the driver that hit your car. Ask pedestrians, retailers or residents near where your car was parked if they saw someone hitting your car, or just remembered cars parked near you. A witness might be an actual person or one of the estimated 40,000 surveillance cameras monitoring Perth. While it’s rare that they’ll be able to make out the license plate from a grainy video, at least finding the size and colour of the car can help locate a Hit-and-Run driver.

Take photos

Take pictures of the damage to the car/s and the license plate number of the other car (if possible) – not just to show your mates to get their sympathy. Taking these photos of the damage, the positions of the vehicles in relation to the car park and any other relevant details can also assist insurance claims. If the other driver is there, and they provide their driver’s license details, you should take a picture of their driver’s license too. It will make sure you have all their details for the insurance companies – and also let you and your mates shamelessly mock the face of the person who damaged your car and caused you so much stress.

Contact police

In Western Australia you must report a traffic crash when the incident occurred on a road or any commonly used public place (like carparks) and

  • the incident resulted in bodily harm to any person; or
  • the total value of property damaged to all involved parties exceeds $3000; or
  • the owner or representative of any damaged property is not present.

Sometimes it is hard to assess how much damage has been caused when you are still at the scene. There could be very costly hidden damage, and until a repairer has assessed your vehicle you cannot be sure. If the other driver is not there and just left a note, you definitely should report the crash. You can lodge an official police crash report online at www.crashreport.com.au

Contact insurance company

File a claim with the other driver’s Insurance Company for the damage to your vehicle. In most cases this will have no impact on your own insurance premiums as you are the not-at-fault party. If the other party has comprehensive car insurance with free hire car on the policy, you may be eligible to get a hire car on their policy. Companies like Right2Drive can help with getting you back on the road while the other driver’s Insurance Company repairs your damaged car.

Get your car out safely – call Lightning Towing

You have a plan now, but you still have to get home and you can’t drive your car in this condition. You’ll damage your car further and it would be illegal and unsafe to drive with. Thankfully you have comprehensive car insurance, and you now need a tow from inside this cramped underground carpark. How is a standard tow truck going to get in here to pick up your car?

Lightning Towing Service is the company to call on 1800 TWO TOW or (08) 9225 5440, as we have specialised tow trucks for exactly this purpose. Lightning Towing can go where other companies cannot go, including low heights spaces and do underground car park vehicle recoveries with our low clearance American-style wheel lift trucks, small and nimble tilt tray trucks for tight spaces and 3-degree angle loading trucks for lowered vehicles. Our specialised trucks can handle the tricky vehicle recoveries that other companies cannot match.